Frequently Asked Questions
Where is Gates Self Storage located?
Gates Self Storage
35 Elmgrove Road
Rochester, NY 14624
What are your office hours?
Monday - Friday
9 AM to 4 PM
9 AM to 11 AM
What are the access hours?
At Gates Self Storage, you always have access to your unit 24/7.
What security features do you offer?
Our facility is fenced and we’ve also invested in 24-hour video surveillance.
Do you have packing and moving supplies available?
Yes, we do! We have all the supplies you'll need to have a quick, safe, and organized move-in.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as a driver’s license, passport, or state ID.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.