Frequently Asked Questions

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Where is Gates Self Storage located?

Gates Self Storage
35 Elmgrove Road
Rochester, NY 14624

What are your office hours?

Monday - Friday
9 AM to 4 PM
9 AM to 11 AM

What are the access hours?

At Gates Self Storage, you always have access to your unit 24/7.

What security features do you offer?

Our facility is fenced and we’ve also invested in 24-hour video surveillance.

Do you have packing and moving supplies available?

Yes, we do! We have all the supplies you'll need to have a quick, safe, and organized move-in.

Am I required to store long-term?

We provide flexible month-to-month lease options. Store with us short or long-term.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

What items am I not allowed to store?

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
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